A: Before transacting on our website, you must establish an ActiveNet Customer Account with a login name and password. If you have registered for a membership, rental or activity with either Denver Community Media or Denver Parks and Recreation at a prior time, you already have an account.  If you already have an account, please do not create a duplicate account.  If you have forgotten your password, please click the link for “Forgot your password?” and a new password will be sent to your email. For assistance, email info@denvercommunitymedia.org or call us at 720.337.4200.

This is how you create an online account:

1) Click on the “Create an Account” link.  This is located at the top right of the webpage.

2) Fill out the form for a New Account completely, including all required fields (First and Last Name, Address, Phone Number, Birth date, Gender, Email Address, etc.), and click “submit.”

A: We recommend that each family establish a primary account with login credentials. Create the account in the name of a head of household and then add all family member names underneath the head of household after it has been established.

A: When you are prompted to sign in, click the “Forgot your Password?” hyperlink. You will be asked to enter the email address you used to create your account and click “submit.” Upon submission, an email will be sent to you containing a temporary password. Use this to sign in.  After signing in, you will be prompted to change your password.

If after completing this procedure you are still experiencing difficulties, please send an email to info@denvercommunitymedia.org.

 *Please DO NOT create another Customer Account.

Q: How do I cancel my monthly membership (auto-renewal)?

A: Month-to-month memberships must be cancelled by sending an email request to info@denvercommunitymedia.org.

Please include the following information for each individual wishing to cancel:

• Full Name
• Date of Birth
• Phone Number

OR

• Badge ID pass number

IMPORTANT ADDITIONAL INFO:

Each 50% discounted additional membership (i.e., family memberships) will also be canceled when the highest priced membership is canceled.

Cancellations need to be submitted at least 3 business days before the auto-renew date.  Otherwise, we cannot guarantee that you will not be charged for the next month’s membership.

No refunds will be given.

A: Once your account has been established, registration for activities is easy:

1) Click the “Activities” button on the home page banner.

2) Find the activity that you would like to register for and click the button for “Enroll Now.” Clicking the underlined name will show you a detailed activity description.  Clicking on “View fee details” will show you the cost of the activity.

3) Sign in to your online registration account by entering your login name information and password. Select the Participant from the drop down menu and click the “Next” button. 

4) Proceed to Shopping Cart. From this screen you may remove activities from your cart or view more activities and add them to your cart.

*Please Note: If more than one family member will be attending the activity, click on the button labeled, Add Another One (located under the Shopping Cart screen).

5) Confirm your activity name, date and time, enrollee and price.

6) Click Continue to proceed with payment. You will be prompted that you are entering a secure site. Enter your credit card information on the Payment Information Page and agree to any required waiver(s) and confirm the payer meets the age requirement of "18 Years or Older". Click Continue. This system accepts Visa, MasterCard, Discover/Diners.

*Please Note: The name and address must match those that are on file with your credit company. If the address shown is not your credit card billing address, click on the My Account button and change your residential address to match your credit card billing address.

7) Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.

A: Refund Policy for activities/trainings:

All memberships, registrations, rental and reservation fees are non-refundable. No refunds will be issued for cancellations.

DCM will issue a credit to your member/customer account if registration, rental or reservation is cancelled at least 48 hours in advance. No refunds, credits or transfers will be given if registration, rental or reservation is cancelled within 48 hours of event or activity.

All $2 and $5 reservation fees are non-refundable and non-transferable.

DCM reserves the right to cancel/postpone any training/class due to inclement weather, low enrollment, CDC mandates, or extenuating circumstances A full refund will be given if a program/activity is cancelled by DCM.

Refunds may occur via:

Credit Card (if same card is used for original purchase)

Check (allows up to 4 weeks for processing)

DCM customer account (credits forfeited after 1 year)

To request cancellation of an activity or program, please: email info@denvercommunitymedia.org

A: You can view your transaction history and print your receipts once your customer account with login credentials has been established. To access this information, please click on the My Account link (located at the top right-hand corner of your screen).

To view prior transaction receipts, click the Transaction and Payment History button.

Click on each receipt name to view/save/print the receipt.

A: You can update card information with staff at the community media center reception desk or through your online account.

1) Once logged in, click on the "My Account" link (located at the top right-hand corner of your screen).

2) Under “Payment and Order Management,” click on the “Saved Credit Cards” button

3) If you would like to add a new credit card, select the button for “Add New” and enter your credit card information

4) To update or remove a credit card, select the card you would like to update/remove.

5) If updating, click the "Change" hyperlink and update the information. Next click the green “Submit” button to save.

6) If deleting, click on the green “Delete” button. If you are unable to delete a card, the card is tied to an auto-renewal payment.

For questions about deleting a card, please email info@denvercommunitymedia.org.