Rentals & Reservations

Studio Reservations

• Take the class to reserve the resource. 

• Studio reservations may be made up to 30 days in advance unless otherwise approved by the Access Manager.
• To prevent monopolizing studio time, more than two studio reservations may not be on the schedule at any one time for any one member. 

• No-Call No-Show Policy for Members:

Effective August 15, 2023, All Access members with a confirmed reservation who do not show up for their reservation and do not call or email to let DCM staff know ahead of time will incur an automatic charge of $10.00. This charge will be applied to the member's account. Payment of this charge is required before any additional reservations may be booked.

• Fees for Denver Community Media services and equipment are non-refundable and non-transferable. Basic members who do not show up for their reservation and do not call or email to let DCM staff know ahead of time will not receive a refund or credit to their account for unused reservation time.
• If you arrive late, we cannot extend your session and we will not start the production set up without you. We ask you to stick to the original scheduled time on your reservation. Being punctual ensures a smooth start to your production and allows our staff to give you the support you deserve during your designated time slot. Our goal is to make your DCM experience productive, and stress-free. By working together to stick to the schedule, we can help you create incredible content and foster a vibrant and supportive community at DCM.

• Members take the studio class, learn how to operate the industry standard equipment and reserve studio time to utilize that equipment to tell their story. Staff are available for 30 minutes into members' reservation time to help set up. After that, they are on their own. Members are expected to help with set up and take-down.

• Staff will be available via the comms system during your reservation to help trouble shoot equipment. Our collective goal is to keep staff costs down so we can keep memberships affordable and do our best to ensure members can utilize DCM's resources to learn and create their digital art. 

Editing Reservations

• There are no pre-requisite classes for using the computers, however, any 1:1 mentor time you schedule with DCM staff will be for intermediate skill review only. If you opt out of classes and are utilizing DCM staff time to learn video editing basics outside of the class, you will be asked to take an editing class before scheduling any additional 1:1 mentor sessions.

• Onsite Editing Resources Available with Membership: The onsite edit lab has six Apple 24" iMac - Retina 4.5K computers with the full Adobe Premiere Pro Suite, Final Cut Pro and DaVinci Resolve video editing software licenses available for use by members at no additional charge. Active members can come onsite and utilize these editing computers on a first come, first served basis during DCM hours of operation.

• MacBook Pro edit laptops are available for check out for a daily fee for Basic Members and as part of membership for All Access Members. All laptops for check out are equipped with the full Adobe Premiere Pro Suite, Final Cut Pro and DaVinci Resolve video editing software licenses available for use by members at no additional charge.

• DCM has two on-line Edit Bays available for reservation on an hourly basis.  Both edit bays are equipped with the full Adobe Premiere Pro Suite, Final Cut Pro and DaVinci Resolve video editing software licenses available for use by members at no additional charge. Edit Bay F doubles as a Pro Tools workstation. Stems can be pulled from the main studio Tricaster into Edit Bay F for audio mixing if staff is given at least a 5 business days’ notice for the reservation request.

• It is advised that all members log out of personal accounts accessed on DCM computers and do not save media assets to the hard drive. These computers and any files saved to the local drive are available to members of the public. Files will be deleted by staff without notice. 

Field Equipment Reservations

Take the class to reserve the resource. Sign up for our 2-hour basic Field Equipment Certification classes here.

All Equipment reservations must be made with a minimum 2 DCM business days (Tuesday through Saturday) notice. To reserve any equipment, members must fill out and submit the Equipment Reservation Form online.

Equipment rental maximum reservation time is 1 week from the start of reservation. Equipment must be returned and inspected by DCM staff before additional reservation time is approved.

Field equipment may be picked up and returned/dropped off anytime during business hours (Tuesday, Wednesday, Thursday, and Saturday 9am - 5pm and Friday 9am - 9pm) as scheduled through DCM reservation form and/or DCM staff. Your pick-up and drop-off time must be confirmed by staff to ensure a staff member is available to assist you. Plan for at least 30 minutes for pick-up and 30 minutes for drop off. Show up on time. If a member shows up outside of the scheduled timeframe for pick up or drop off, they will be asked to return when a staff member is available and may be charged an additional day for the rental.  

Fees paid for equipment are non-refundable and non-transferable. Unused equipment rental fees may be applied to future reservations if cancelation is received by DCM staff with at least 24 hours’ notice. 

Same-day reservations will NOT be accommodated.

Due to limited resources and increasing demand, Denver Community Media cannot guarantee the types and quantity of equipment that will be on hand or staff availability to accommodate last minute reservations.

DCM has a small staff. We work hard to make sure you have what you need for your next shoot. To do so, we need at least 48 business hours' notice. If a member reservation is not paid and confirmed via email or telephone prior to the member’s onsite visit to pick up, the reservation is NOT confirmed. If you have not received a confirmation email after 2 DCM business days (Tuesday through Saturday), please give us a call at 720-337-4200.

Late Equipment Return and Pickup:

Requested equipment pickup and return times must be confirmed by DCM staff. Members are expected to give 24 hours’ notice if they are unable to pick up or return an item at the scheduled time by calling or emailing to notify DCM staff. If we do not answer, send an email to info@denvercommunitymedia.org and/or call 720-337-4200 AND leave a detailed message. If a member is late in returning equipment for a third time within six months, the member’s equipment check-out privileges may be suspended for up to six months.

If Equipment is not returned within 48 hours after the designated check-in time, and staff have not been notified of the late return, the Equipment will be considered lost or stolen.

If equipment is returned late without notice to DCM staff, the member will be charged the full cost of a one-day rental for every item in their possession. Rental privileges will be suspended for two weeks for every day the equipment is late without notice.

Members acknowledge and agree that their card will be kept on file and automatically charged for additional day(s) if equipment is not returned on time.

For All Access members: late charges are NOT included in your All Access membership and additional charges will apply.

The member’s account will be charged for the additional rental days and any late fees. Member services will be suspended until the amount is paid in full.

No Shows:

When a member is more than 30 minutes late to claim their equipment or facilities without giving notice to staff, that member is considered a “No Show.”

Studio Reservations are guaranteed for 30 minutes after the scheduled check out time (unless notice is given to staff).

Equipment Reservations are guaranteed for 15 minutes after the scheduled check out time.

If the equipment has not been picked up or facility check in has not been made within the timeframes listed above, the equipment/facilities will be put back into circulation.

A member who “no calls, no shows” will be considered to have committed a minor violation and undergo the appropriate loss of privileges proceedings. 

Fees paid for facility and equipment rentals are non-refundable and non-transferable. Unused equipment rental fees may be applied to future reservations if cancelation is received by DCM staff with at least 24 hours notice. 

Cancellations:  

Equipment Cancellations should be made at least 24 business hours prior to reservation.

To cancel a reservation:

• Call us at 720-337-4200 and leave a detailed voicemail
• Send an email to info@denvercommunitymedia.org

Liabilities for Equipment Use:

It is the responsibility of the borrowing producer to be sure that the equipment is in good working order upon pickup and return. When you check out the equipment you will sign a checklist stating that you agree that the equipment you are receiving is accounted for and in good working condition. Members are responsible for the cost of repair or replacement due to damage, misuse or theft. Members must have an up-to-date credit or debit card on file to reserve and rent Equipment. Membership privileges will be revoked immediately until lost or damaged equipment is paid for.  

Responsibility of Borrowing Producer:

Producer agrees to take full responsibility for equipment in their possession and must take every precaution to protect the equipment in their car, including best practices of:

• Never leave equipment or production materials unattended. Never leave equipment visible through car or van windows; cover it up or put it in the trunk. Never leave equipment in a car overnight.

• Never allow anyone to operate, handle, or borrow equipment except certified DCM members.

• Never attempt to operate equipment in locations or under conditions which appear unsafe or where equipment could be damaged (in the rain).

If Equipment Is Stolen:

1. Notify DCM immediately.
2. File a police report. Provide law officers with specifics related to the incident.
3. As soon as possible, provide DCM a brief written report containing all the relevant details including copies of the police reports.

For Technical Problems:

Should you experience any technical problems with DCM equipment or facilities that are not caused by operator errors and affect the outcome of your production, please notify a staff member.

Members acknowledge that the equipment being rented is for a community benefit and has been used by other parties. Denver Community Media adheres to safety protocols, including the cleaning and sanitizing of such equipment upon return and prior to check out.  While Denver Community Media abides by these safety protocols, members acknowledge the potential risk in the use of community equipment. Members may engage in additional sanitation so long as the operation and functionality of the equipment is not impaired.

Commercial Reservations:

DCM offers opportunities to rent our facilities for commercial use! There are few comparable studio spaces in the Denver metro area. Hit us up for more info at info@denvercommunitymedia.org.

Please note our commitment to community means members receive first priority. Email us to verify availability.

Commercial Rates:

• Full Day Commercial Main Studio Rental: $2,393/ 8 hours production time
• Half Day Commercial Main Studio Rental: $1,196/ 4 hours production time
• Full Day Commercial Digital Podcast Studio Rental: $1,354/ 8 hours production time
• Half Day Commercial Digital Podcast Studio Rental: $677/ 4 hours production time
• Bill Back for Additional Costs: Cost plus Overhead